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Question

Downloading a folder from creative cloud file share

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Hello,

Hopefully this thread goes to the correct forum. If not, my apologies, Adobe forums confuse me a lot. You can maybe move it in the correct forum page.

As there isn't a way to directly give feedback to Adobe, I'll be using the forums. Maybe someone could send this forward (and people back it up so they'd know this is an issue)

I really like the new advanced file sharing options in the creative cloud, but I do feel like there is one essential feature missing:

I can't find a way to download or upload a folder directly in the web browser page.

This is a huge disadvantage compared to, for example, the google drive, where I can just a download and upload the whole folder structure in the browser. I use this feature a lot with files that use a folder structure in order to work and would be impossible to be downloaded file by file. There are computers (work-school) where I can't sign in my own creative cloud and sync it in, but I would still like to download the file and keep working with it.

CABE_Martha

Participating Frequently

How is this still not fixed yet?!

I discovered that a file folder from a project done in 2018 is empty. I panic! I check my assets in the browser. I see two folders, named exactly the same. The empty one is synced to my local drive and says it's from 8 months ago and the other contains the project I'm looking for and says it's from 2 years ago. I haven't touched the folder since 2019 when I took on the job from the previous designer so it's a project for my company that we need to keep. Anyway, as I try to download it I ran into this thread's problem of not being able to download an entire folder but I also notice that the owner of the folder is my boss (we have CC for the organization). WHAT?! I really don't care who the owner is. Should I download each file? Or can I trust Adobe to keep the file safe until if and when we need it? I really don't have time for this (but I'll make time because, yeah).

Also, I thought syncing of files was going to end in October of 2023/February 2024.

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Abambo

Community Expert

If you have a Teams or a Enterprise subscription, synched files did stop or are stopping at a later stage.

From the Adobe help files: (https://helpx.adobe.com/creative-cloud/help/share.html)

Note:

Starting December 11, 2023, new users and organizations will not be entitled to Creative Cloud Synced files. Starting February 1, 2024, Creative Cloud Synced files will be discontinued for personal accounts that existed before December 11, 2023 (learn more here). Starting October 1, 2024, Creative Cloud Synced files will be discontinued for business accounts associated with organizations that existed before December 11, 2023 (learn more here).

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ABAMBO | Hard- and Software Engineer | Photographer

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Bernhard333201285nau

Participant

without the option for clients to download a folder the cloud is useless

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kglad

Community Expert

@Bernhard333201285nau

for some users, sure.

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Patrick24508721wv78

Participant

Adobe knows well what it is doing, and Adobe is trying to control how you use and work with files and to force you to work through their online "cloud." I have no reason why this is such a mission for them.. Not being able to do multiple file downloads is deliberate on Adobe's behalf. The entire approach is to get you to "share" files on the internet when all most users I know are using photos for an entirely different reason.

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R

roman__

Participating Frequently

Wow, this one caught me by surprise. Went home with all files synced, now there is no way, NONE, to download a fully packaged InDesign folder. Incredible!

Thanks Adobe, it's still faster to download all of the linked packaged files one by one, then driving back to the office, but the in-the-face feature limit you impose on your paying customers stinks!

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kglad

Community Expert

you should be able to download groups of files by click the first and shift-clicking the last

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R

roman__

Participating Frequently

Yeah, would be nice, wouldn't it?

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default1zth0773v9az

Participant

It's 2022 and I still can't download a folder. There is no share or download option in the Creative Cloud or Web Version. Adobe execution of cloud storage is not great and if I can't get files out easily I won't use it. Ridiculous Adobe.

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kglad

Community Expert

these are user-to-user forums. if you want to request a feature from adobe, use this https://www.adobe.com/products/wishform.html

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Dave Legion

Participant

This is not about a request for a new feature. You were able to download your files before and adobe has removed this ability.

Now that I'm aware of this, I have canceled my extra CC storage. I will download all of my files (agonisingly one-by-one) to store them locally and refrain from storing any files on CC in the future. Locking your customers will only make them try harder to escape.

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B

bontempos

Participating Frequently

Wow, this post is from 2018! Seems like this feature is really not so popular or people prefers to download individual files one by one WHEN THEY CAN'T install the desktop app.

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Nancy OShea

Community Expert

Creative Cloud Storage:
Log-in to the website below to check. You may access your Creative Cloud Storage from most modern web browsers.

Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com
Projects
Brand files
Graphics
Web pages
Videos

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Nancy O'Shea— Product User & Community Expert

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haligaliharun

Known Participant

This question is from 3 years ago. This problem exists since even longer. Adobe is neglecting simple things and talking about user driven product development. Empty marketing ...

This feature is so basic! Selecting two folders and hitting download button. Simple stuff that Adobe is missing, that are making us users feel dumb from time to time, so we, and our clients, have to waste our time in order to find some less straightforward ways to do simple things. This is main reason I have left Adobe subscription and I am not thinking about getting back. Creative people, your main target, are smart people, make us feel that way.

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haligaliharun

Known Participant

And to make things even worst, to punish you if you leave, Adobe is keeping you access to your files for 90 days after the subscription is canceled, but they disable the sync option, the only way in which you can download files in bulk, so you need to backup manually, one by one, all your files. Thank you not Adobe for this.

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kglad

Community Expert

these are user-to-user forums.

if you want to make a suggestion to adobe, do it here https://www.adobe.com/products/wishform.html

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haligaliharun

Known Participant

Well, Adobe, invest some time, read through community forum, put a product team to investigate, find what makes people leave your service and improve. We will not do your job, we have ours to do. And, if Figma makes me feel smarter and quicker, so I have time for life after work, I will not spend time to go through dedicated forms and help siloed Adobe to improve. Do your job.

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kglad

Community Expert

again, these are user-to-user forums. you're addressing others that can do nothing influence adobe's policies,behavior.

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B

binu rojers

Participant

Download creative cloud app ,open sync folder drag and drop your files/folder to your computer.It worked for me!

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chrisr12474090

Participant

That's a mess. It's a very simple feature every cloud offer. As usual with adobe, seems simple but it's time consuming spent on forums, manual, tutos, trying by yourself each scenario... but actually to understand that what you want to do is not possible in the end and that you misunderstood the thing, but seems very similar to something else with a very similar vocabulary for a very similar purpose, but not. Like a maze ! But we are in a rush sometimes, we are many professionals here, and as usually a lot of time is wasted in process, configuration, workflow changes... I am angry, because I uploaded my file to share them later, and now I am far from home without internet and I am dealing with re uploading my files in a zip without my phone 4G sharing connection, how stupid situation...

The only way I found is to zip the folder I have in my sync files. So it means sync the zip (time consuming) for the files already sync, like a copy zipped (space consuming).

And not talking about the interface changing on the web and the app, it's each time confusing to access the files.

Just please Adobe teams, make things simple and obvious, with no redundant functions or access or menu. Sometimes we don't need more functions, but just make simple what is already made.

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