Downloading an uploaded PSD file from "Your library" results in a 138 byte psd-file.

Forum|Forum|1 year ago
February 29, 2024
1 reply
1005 views

Have uploaded PSD to a folder in my library (to share). The file format is PSD and the sizes are between 8-80 MB. The problem is that when I try to download a psd file from the folder (choosing between PSD, PNG and JPEG) its size is always 138 bytes. The JPEG and PNG choise works.

I am using the Creative cloud throug the browser (Chrome). Have not tested it through the app. Downloading the same file from "Your Files" works fine in the browser. But the purpose it to share a folder to download uploaded PSD-files from "Your Library".

Includes a screenshoot of choices where the PSD-choice creates a 138 byte psd-file.

Is it a bug?

Thanks in advance

This topic has been closed for replies.

kglad

Community Expert

try downloading using a browser

https://assets.adobe.com > library

M

Master SuvitAuthor

Participant

Thanks for the answer.

Tried it but the PSD-filen is still only 138 bytes files in the browser (no matter the size of the psd). Did some tests in the Creative Cloud desktop (windows app) and it seems to work fine.

So the problem still remain downloading uploaded psd-files as psds from the libraries in Creative Cloud using the Chrome browser in windows. It would be usefull sometimes for me if it works using other peoples computers.

kglad

Community Expert

i just tested a psd file i'd added to my library many months ago. downloading showed a 4.9 mb file that opened without problem in ps.

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