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defaultfnbv0gny1ksh
Participant
Nov 11, 2021 1:56 PM UTC
Question

Downloading files from cloud to desktop

I need to download all my Adobe Cloud files from my personal acocunt to my desktop, so that I can then upload them to my work account. I cannot for the life of me figure out how to do this. I would even be willing to go through the onerous task of opening each individual file and downloading, but when i try, I get a message that the download failed!

Please help!

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2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
Nov 11, 2021 2:43 PM UTC

Default, you can manually transfer your assets to your company's Creative Cloud account using the process listed in https://helpx.adobe.com/enterprise/kb/transfer-assets.html. 

 

Would you please make sure to contact and seek assistance from your companies Creative Cloud plan administrator?  They may have a specific process they want you to follow before taking ownership of the assets.

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LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
Nov 11, 2021 2:35 PM UTC

Let me move this to the Creative Cloud Services forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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