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Known Participant
November 22, 2021
Question

Downloading Shared Files from Adobe Creative Cloud

  • November 22, 2021
  • 1 reply
  • 2431 views

Hello,

There used to be an option to download files that were shared on Adobe CC, but I no longer see the button for it. The share options say that the ability to download is turned on, so I'm not sure if I'm just overlooking something.

I need to be able to open the file in Photoshop, so being unable to download is an issue. 

This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Community Manager
March 17, 2022

Hi there,

 

We're sorry for the delay. Are you still experiencing the issue? Have you tried using another browser? Try clearing the cache and cookies of the browser and check if that helps.

 

You may find the download option in the shared folder on the Creative Cloud website on the upper- right-hand side. Please check the screenshot attached for more info.

 

 

Let us know if that helps. We appreciate your patience.

 

Regards,

Tarun

viv1709
Participant
December 16, 2024

Hi, I have the same problem. A client has shared a library and I cannot find any way to download a file.

I don't understand why it's not just straight forward like any other library. Please help urgently!

kglad
Community Expert
Community Expert
December 17, 2024