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Participant
Jun 16, 2022 9:49 AM UTC
Answered

Edited colour mode of uploaded photos changing back to native colour mode in Adobe Portfolio

Hi. Sorry in advance if I don't articulate this properly, still kinda learning my way through things. I've been trying to create a basic portfolio using Adobe Portfolio. One of the photos I want to include was originally taken in colour & then converted to b/w image. Converted image has been saved and uploaded to Adobe portfolio and because it is the first photo in the grid, it appears as the 'profile' pic for that collection of photos. As a 'profile' pic, it is somehow appearing in its original format - full colour, but once you click into the collection itself, the image is in b/w (which is how it should appear). I have no idea what the problem is or how to fix it. Thanks in advance.

 

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Nancy OShea
Nancy OSheaCorrect answer
Community Expert
Jun 16, 2022 11:16 PM UTC

SOLUTION: Delete the CURRENT cover image and replace it with your NEW cover image.

 

Clear your browser's cached data and history.

 

 

Nancy O'Shea— Product User & Community Expert

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
Jun 16, 2022 11:16 PM UTC

SOLUTION: Delete the CURRENT cover image and replace it with your NEW cover image.

 

Clear your browser's cached data and history.

 

 

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Nancy O'Shea— Product User & Community Expert
Kylie5C6BAuthor
Participant
Jun 17, 2022 4:20 AM UTC

Thanks Nancy. I found an option under "Page" to do this - replace cover image, that I hadn't seen previously. I still don't understand how or why there were two versions of the same image but anyhow, this workaround solved the issue! Most grateful 🙂

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Neelamk
Legend
Jun 16, 2022 10:24 AM UTC

Hi Kylie,

 

Thank you for writing to us. Could you please help us know the application you use to edit the image? You might have to check if you are selecting the right image to be uploaded. Please refer to the below article to help you understand better the Adobe Portfolio.

 

https://help.myportfolio.com/hc/en-us/articles/360035917814-Image-module

 

Please let me know how it goes. 

 

Regards,

Neelam

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