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Participant
August 17, 2024
Question

Egress IP Error

  • August 17, 2024
  • 2 replies
  • 1051 views

"Sorry, your sign-in attempt doesn't match the Egress IPs of the profile that this machine is assigned to. Please contact your IT administrator"

 

I don't have a university or work account, it's a personal account. I also can't seem to log in as an admin to attempt to remove the IP barrier.

 

[Mod: Moved to the Creative Cloud Services forum]

 

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
August 17, 2024

that's a licensing error generated by a computer that has shared licenses.

 

what occured that triggered that message?

AxelMatt
Community Expert
Community Expert
August 17, 2024

Try to reboot (cold boot) your computer. Then check again.

 

Logout from the Creative Dektop Client and relogin with the Adobe ID that you've used for the subscription.

If this doesn't help, check that you can connect to the secure adobe servers by reading:  http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html 

Do you see both logos? If you can and still see a connection error try these steps:  https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

If those all fails, try in a first step to reset the cc app by follow the steps below:

  • Make sure it's in the foreground
  • Then press:
    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

 

If this doesn't help, try to repair the client: https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

If that also doesn't solve the problem, go ahead and uninstall/reinstall per the above link.

 

What has been changed on your systrem and/or environment before the error occur?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo