email error

Forum|Forum|4 years ago
November 3, 2021
2 replies
219 views

sometime in the past i had an adobe account on my main email, i deleted an email on adobe. I wanted to add the email to my active account and it still tells me that the email is in use. it has been taking about 14 days .Please help me..

Marek Hanáček

My email : REMOVED

Thank you , Good day

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How to

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Peru Bob

Community Expert

I think that once an email address is used on an account, and that account is deleted, a new account may not use that previously used email address.

John T Smith

Community Expert

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen

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