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mintyh
mintyh
Known Participant
July 16, 2021
Answered

Endless "loading Adobe fonts" in the Creative Cloud app? Possible solution below.

  • July 16, 2021
  • 3 replies
  • 24365 views

After migrating from an intel iMac to a new M1 iMac, I had the spinning/never loading fonts issue in the Font section of the Creative Cloud app.

 

I tried using the web version of Adobe's font management to deactivate all fonts. (That didn't solve it, but I mention it in case it's part of the solution.)

 

What eventually solved it was going and getting Adobe's Cleaner Tool: 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
and removing old versions of Adobe programmes. (Turns out there were some remnants going as far back as Creative Suite 4!).

 

I had the luxury of not worrying about losing older versions because they're still on the Intel iMac, but if you're wanting to keep more recent ones, you *may* only need to delete the much older versions.

For instance, Illustrator 2021 is glacial on the Intel but 2020 is good, so I was mostly working in 2020, hoping that at some point 2021 would get an update that would make it less of a dog. (FWIW, 2021 running M1 native seems pretty damn smooth!)

 

After using the cleaner tool, I downloaded the latest Creative Cloud desktop app from: https://creativecloud.adobe.com/apps/download/creative-cloud

 

And ran the installer, which I assume overwrote the Creative Cloud app I had.

 

That was the point where the fonts panel was actually working again. There is an option there to activate "previously active" fonts. So it was pretty easy to restore them (and probably not a bad thing to cull some of the 380+ fonts), or just activate as needed if updating old projects with certain fonts.

 

Hope this helps someone.

    Correct answer navaa75944619

    This is what I did to get it to work for me:

    Toggle the Adobe Fonts setting

    If the fonts are not active, try turning off the font option in Creative Cloud (preferences dialog box - services in the left nav), toggle Adobe Fonts to turn it off then close out the preferences. 

     

    Re-open the Creative Cloud preferences dialog box and then toggle Adobe Fonts to turn it back on. 

     

     

     

     

    3 replies

    N
    NudeCruzer
    Inspiring
    June 18, 2025

    Thank you! the reinstall did it for me, I selected uninstall and they gave me the option to repair the installation and that did the trick!!!

    L
    loyal_Galaxy5291
    Participant
    October 3, 2025

    Four years later, and still the same bugs popping up - classic Adobe! Glad I could help 🙂

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    October 6, 2025

    Hi @loyal_Galaxy5291,

     

    Welcome to the community! We're sorry to hear about this. Could you please let us know which operating system and version you're using? Have you tried aby troublshooting steps so far? If so, can you let us know here?

     

    We are here to help, just need some info.

     

    Regards,

    Tarun

    R
    rickhoekman99
    Participant
    November 17, 2021

    Thank you so much! This is exactly what I had, and I had no idea anymore what to do. Many, many thanks!

      N
      navaa75944619Correct answer
      Participant
      March 29, 2022

      This is what I did to get it to work for me:

      Toggle the Adobe Fonts setting

      If the fonts are not active, try turning off the font option in Creative Cloud (preferences dialog box - services in the left nav), toggle Adobe Fonts to turn it off then close out the preferences. 

       

      Re-open the Creative Cloud preferences dialog box and then toggle Adobe Fonts to turn it back on. 

       

       

       

       

        Friendly_Odyssey15C3
        Friendly_Odyssey15C3
        Participating Frequently
        September 6, 2022

        The toggle solution worked for me a while back, pre-M1 chip.  This time around I had to scrape the MacBookPro of all things Adobe before things would work correctly again.

        J
        jhsk518
        Participant
        November 5, 2021

        THIS.

         

        Thank you SO much for posting this. I recently bought the new M1 chip Macbook Pro 14" and I was going through the same issue with the activated fonts and cloud files not loading. I tried everything I found online but every solution seemed to be targeted toward older Mac models. I was literally about to give up and on the verge of calling Adobe help desk until I found your post.

         

        If anyone else bought the new Macbook with the M1 chip and have migrated your files from your old computer, make sure you use the Adobe's Cleaner Tool to get rid of ALL older versions and download the latest versions from a clean slate.

         

          D
          doooooobin
          Participating Frequently
          November 6, 2021

          Was hoping this would resolve it for me, but no luck.. I dont have a core sync extension, from what I have read once I uninstalled and reinstalled Adobe CC desktop it should prompt me to install the extension but it never does.. 

           

          Hoping if I update to 12.01 that allows things to work?

           

          any other suggestions would be super helpful

           

            mintyh
            mintyhAuthor
            Known Participant
            November 6, 2021

            Hey @doooooobin 

            It's frustrating, definitely. So... you're using an M1 Mac and have the endless "loading Adobe fonts" in the Creative Cloud app, right? And you followed all the instructions above with the CC Cleaner tool?

            But still you have the same issue?

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