Entire CC suite just stopped working out of nowhere

Forum|Forum|6 years ago
December 8, 2019
3 replies
460 views

First photoshop CC, then every app/program in the suite just stopped launching. Everything else with my computer is perfectly fine. I do not believe it is related to an OS update either as I have intentionally not updated to Catalina (never update mac OS on the first release lol). Only photoshop reveals any helpful error messaging--- "a required application library failed, please reinstall." Adobe Cloud showed a "Libraries Sync Error" saying it couldn't connect to the server. When I try to tap the reload icon, nothing happens. Found nothing online specific to this issue, just some five year old threads about the first error, not one with a resolution. Before I waste my time uninstalling and reinstalling (to which I found several posts online that this did nothing), I was hoping somebody could shed some light or empathy. Somebody help. Thank you.

Update: about 4 minutes after trying to launch InDesign I got a crash report request. I submitted the report and got an immediate "Adobe could not find any solutions or workaround for the recent crash in Adobe InDesign 2019." Not very encouraging. So yes, definitely some major issues going on here.

I'm running Mac OS 10.14.6 on a 2017 iMac Pro 18-core and all my adobe products are updated.

Libraries

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T

tmbarton

Participant

Hi there! We are also experiencing an issue with CC and Adobe InDesign crashing this evening. Must be in the air... Wondering if you have:

A) Experienced any improvement or changes?

B) Tried something that made a difference?

C) Been prompted to sign in to the Creative Cloud, then, upon signing in, been told to start a free trial? (Even though you are already the proud owner of a perfectly good subscription)

Thanks for any insight or experience that you can share! We are human-centered designers and appreciate very much that you are seeking empathy. We can completely understand your frustration and hope you find a solution soon!

Tina and Mikaela

SMU MADI