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R
Renan34756584zb1r
Participant
January 12, 2024
Question

ERRO 12013

  • January 12, 2024
  • 5 replies
  • 4812 views

Estou tendo dificuldades para resolver esse erro, ao abrir o app aparece a notificação abaixo. Ja reinstalei o aplicativo, desloguei e loguei novamente. Nada resolveu até o momento.

 

 

Tambem esta aparecedendo essas notificações no criative cloud.

 

 

    5 replies

    O
    OlindoThiago
    Participant
    January 3, 2025

    antes de tudo, feche todos os processos da adobe e creative cloud logo depois - Execute o bloco de notas como ADM e abra o arquivo (horts) no local C:\Windows\System32\drivers\etc 

    apague tudo o que está relacionado a adobe e salve

    P
    Patricia355738056h7r
    Participant
    April 25, 2024

    Estou tendo o mesmo problema! Inclusive não consigo usar o preenchimento generativo porque dá erro de conexão.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 25, 2024

    contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 12, 2024
    first, update your os and then restart your computer. 
     
    if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)
     
    if that fails proceed to the following steps: 
     
     
    1. quit all Adobe related products
    2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
    3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
    4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 
    5.  
    *
    WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
    MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 12, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community">
        R
        Renan34756584zb1rAuthor
        Participant
        January 12, 2024

        Não consigo visualizar meu plano tambem, no próprio site do Adobe.

         

         

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