Error 12013

Question

I can't use any creative cloud services or generative fill or anything that requires a connection to the internet, besides downloading or updating Adobe apps. It now says it's not possible to verify the status of my subscription.

I have tried uninstalling creative cloud and all adobe products and reinstalling them, but it does not fix the issue.

kglad · Answer

contact adobe support via chat so they can connect to your computer. let us know what they do to solve.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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