Error 306 PLEASE HELP !!

Forum|Forum|2 years ago
April 24, 2023
2 replies
1210 views

Hello !

I run Adobe on Both Mac and Windows. My Mac has updated Photoshop but I cannot get the update on my Windows. I have tried everything , literally everything that Adobe has suggested. Nothing is working. It was syncing until I did the update on Creative cloud, now it will not sync. I have the correct OS but Jesus, help me not throw my computer out of the window and cancel my Photoshop. I keep getting the sync error and then Error 306. PLEASE HELP !!!
J

This topic has been closed for replies.

kglad

Community Expert

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

J

Julia L. CyrierAuthor

Participant

@kglad - Thank you so much! I had tried everything. I ended up uninstalling ALL versions of Creative Cloud, removing all residuals. Restarted the computer, pulled up your message and had to research if I had Win 10 1904 and older or younger. That was the toughie. Now, I know more about serial numbers with windows than any geek should.
BUT IT WORKED! I reinstalled the new CC for the 64 older than 1904 version (#1) and it signed me right in to CC - and told me that I had updates. Previously, it would not update, this time, it went though. There is nothing different, other than I uninstalled all versions of CC. and reinstalled the new version.
Now that I have your attention.... Did I read somewhere that I could actually install CC on a 3rd computer, just sign out of CC on a different computer?

Thank you !
J

kglad

Community Expert

congrats! (and thanks for the update).

and yes, you can install the cc desktop app on as many (mac and/or win) computers as you own and use it to install all (or some, if you want) of your cc subscription programs.

the only (insignificant for internet connected computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers without signing-out. because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier. https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

(and you're not supposed to use cc simultaneously on any two computers, though i find this to be ambiguous.)

John T Smith

Community Expert

Code 306 https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error306

J

Julia L. CyrierAuthor

Participant

@John T Smith
- Thank you so much! I had tried everything. I ended up uninstalling ALL versions of Creative Cloud, removing all residuals. Restarted the computer, pulled up your message and had to research if I had Win 10 1904 and older or younger. That was the toughie. Now, I know more about serial numbers with windows than any geek should.
BUT IT WORKED! I reinstalled the new CC for the 64 older than 1904 version (#1) and it signed me right in to CC - and told me that I had updates. Previously, it would not update, this time, it went though. There is nothing different, other than I uninstalled all versions of CC. and reinstalled the new version.
Now that I have your attention.... Did I read somewhere that I could actually install CC on a 3rd computer, just sign out of CC on a different computer?

Thank you !
J

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