Error 3634 - Cloud Sync not on my Apple Silicon

Question

Hello,after migration to my new Apple M1 Max, XD does'n access anymore to Adobe Cloud Sync. Error 3634 is the result. Uninstalled XD and re-installed with no success.Any suggestions?Thx a lot!

Tommaso5C16 · Accepted Answer

Anybody there?With no answer I completelly erased Adobe from my computer and reinstalled all.Now it works.A different solution could be more helpful.

Jeffrey_A_Wright · Answer

Tommaso, sorry you are encountering problems using Creative Cloud applications and services on the new Mac computer. The current difficulties you are experiencing are due to using the migration assistant to transfer/copy applications from one computer to another. To further complicate matters, you have copied over components and apps designed for the older Intel processors to the new computer. In the future, please limit the use of the migration assistant to transfer over documents and settings and then install any needed applications on the new computer.

You mentioned that you tried uninstalling Adobe XD. Did you use the uninstaller as described in https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html, or did you use a different method to remove the software?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded