Error 401: Unauthorized

4 replies
1555 views
Translate

I have saved a lot of documents to my cloud drive and am now unable to access it. All my work is gone!

Last week, I scanned some Lego box images from my own in-stock inventory to create vector art later. Now this week I cannot access my cloud documents. I am the only user on this account and the administrator. I get an error message on my PC/MAC.

How do I access my cloud drive then?

This picture shows there are files.

But when I click the images I get this message. I cannot access this feature on any of the Adobe apps.

This topic is closed to new replies. Start a new post to keep the conversation going.

Peru Bob

Community Expert

Do you have backups?

Translate

SurapongAuthor

Participant

Only through emails I sent to my professor, but other files are gone.

Translate

SurapongAuthor

Participant

I tried signing out and also creating a new password. I got these messages and noticed file syncing has been disabled. I have a single-user student account.