Skip to main content
This topic is closed to new replies. Start a new post to keep the conversation going.

7 replies

Participant
Nov 25, 2020 6:28 PM UTC

Hello, I`ve got the same problem since hours. I can access my cloud files and open them, and acess published prototypes via direct link, but can`t publish anything new and can`t access the overview with my published files. I get Error 500. I`ve tested with several computers and browsers, everytime the same. I`ve looked with a dev tool and I`ve seen some errors on the website. Need urgently access to my files and the publishing feature 😞

Translate
kglad
Community Expert
Community Expert
Nov 25, 2020 8:16 PM UTC

that looks like it's on adobe's end.  you'll just need to wait to see if it gets fixed.

 

you should never fail to have a back up of your important files.  trusing anyone's (adobe or otherwise) cloud server only isn't prudent.

Translate
Participant
Nov 25, 2020 8:23 PM UTC
I never said l cannot access my files or I lost them.

I cannot access the published links for sharing prototypes, which is what
we are all talking about.

I cannot show the progress done on xd to my client.
Translate
Participant
Nov 25, 2020 5:48 PM UTC

I do, and I tried with other browsers and even with another internet connection. It was working fine earlier today.

Translate
kglad
Community Expert
Community Expert
Nov 25, 2020 7:33 PM UTC

what link is failing for you?

 

note: i've seen several reports of adobe spark pages not being available so there may be an adobe server problem today.

Translate
Participant
Nov 25, 2020 7:54 PM UTC

This one https://assets.adobe.com/links

 

And all published links.

 

Other colleagues seem to be facing the same issue. They can't update links from XD prototypes.

Translate
kglad
Community Expert
Community Expert
Nov 25, 2020 3:38 PM UTC

use a different browser or clear your browser's cache (at least of adobe files).

Translate