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Wilbert22940067517x
Participant
Feb 2, 2022 9:12 PM UTC
Question

error after installing Creative Cloud

Ik get this error when i open Adobe Creative Cloud. I tried reïnstall it but didnt work. it says something like: 'You are logged out'. And 'Log in to use your Adobe products'. If i press 'Aanmelden', (means login), nothing happens, after loading i see the same screen

 

Please help! Thanks in advance

 

 

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Feb 2, 2022 10:01 PM UTC

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

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    Wilbert22940067517xAuthor
    Participant
    Feb 3, 2022 12:06 PM UTC

    Link1: https://community.adobe.com/t5/account-payment-plan-discussions/sign-in-help/td-p/6071780. Tried, i had that file, deleted is and reïnstalled Creative Cloud. Didnt work

     

    Link 2: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html Tried 2 of them.

    Keychain thing didnt change anything. When i tried WMI thing with command prompt, it said it cant find that file... Maybe its that? I tried to get that WMI service, but i didnt find how to get it.

     

    Link 3: https://community.adobe.com/t5/download-install-discussions/re-quot-sign-in-required-quot-loop/td-p/6257463 
    Tried. Installed 2 different antivirus apps. 1 found something, deleted that files. The other app didnt find anything.

     

    After i did all things i restarted my laptop and reïnstalled Creative Cloud. NOTHING CHANGED AT ALL. 

    i only saw something with firewall when i opened Creative Cloud for the first time, but i clicked directly on a button and was too late to read the whole message. and now its just login loop. Exactly same screen as before my post

     

     

    Can you help me further? maybe its that WMI thing?

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