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Participant
Sep 14, 2021 2:30 AM UTC
Answered

Error Code 146 - Unable to Update Creative Cloud

I am unable to update the Creative Cloud Desktop app itself. Can anyone help? I've set the permissions but the error is still happening. In case it matters, the file in adobeTemp doesn't exist. 

 

FATAL: Error (Code = 146) executing in command 'MoveFileCommand' for package: 'CCXProcess-Components', version:4.5.0.27
FATAL: Error occurred in install of package (Name: CCXProcess-Components Version: 4.5.0.27). Error code: '146'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to move file at "C:\adobeTemp\ETR263A.tmp\5\specifier\ccxprocess_hd.xml" to "C:\Program Files (x86)\Common Files\Adobe\Vulcan\specifiers\ccxprocess_hd.xml" Error 5 Access is denied.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

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Luis Manuel5FFCCorrect answer
Participant
Sep 14, 2021 9:10 PM UTC

I'm not sure what happened exactly, but I renamed the vulcan folder and then got Error Code 506 instead. I then did the recommended regedit solution for that and everything updated and reinstalled correctly. 

3 replies

Jeffrey_A_Wright
Legend
Sep 14, 2021 1:27 PM UTC

Luis, you can find additional steps to resolve Error 146 at https://helpx.adobe.com/creative-cloud/kb/Error_Code_146.html.  The error's root cause is that the installer is being denied permission to write the required files to the hard drive.

 

Would you please update this public forum discussion if you have any questions about the listed solutions?

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Luis Manuel5FFCAuthorCorrect answer
Participant
Sep 14, 2021 9:10 PM UTC

I'm not sure what happened exactly, but I renamed the vulcan folder and then got Error Code 506 instead. I then did the recommended regedit solution for that and everything updated and reinstalled correctly. 

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Jeffrey_A_Wright
Legend
Sep 14, 2021 10:11 PM UTC

Excellent, thanks for the update, Luis!

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