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Gabriel239149914ag1
Gabriel239149914ag1
Participant
May 13, 2022
Question

Error Code 184

  • May 13, 2022
  • 2 replies
  • 1181 views
????

Exit Code: 184
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 1 warnings(s) 

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSyncExtensionInstaller', version:5.10.2.1
FATAL: Error occurred in install of package (Name: CoreSyncExtensionInstaller Version: 5.10.2.1). Error code: '184'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to move file at "C:\adobeTemp\ETR484F.tmp\5\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 13, 2022

Code 184 https://community.adobe.com/t5/Get-Started/Error-184/td-p/8726257 may help

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
May 13, 2022

Hi there, 

 

We're sorry about the trouble. Would you mind telling us when exactly are you getting this error? Which version of the operating system and the Creative Cloud Desktop Application are you using? Have you tried any troubleshooting steps so far? We're here to help, we just need some info.

 

Thanks for your patience.

 

Regards,

Tarun

Gabriel239149914ag1
Gabriel239149914ag1Author
Participant
May 15, 2022

I'm getting the error when I do anything involving an update/installation. I've only been able to get photoshop installed since that installed alongside Creative Cloud. But after having to use Creative Cloud to install everything, I've been getting errors like this back to back. It's probably because I've been trying to move everything to my other drive, and no matter what I do it just keeps making files in the C drive. Because Creative Cloud wanting to be in my C drive so much it's getting real messy.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 15, 2022

you can't move the cc desktop app off the c-drive.  and it must install ancillary files on your c-drive.

 

the only thing you can move to another (non-root folder of a) drive, are the applications installed by the cc desktop app.

 

if you've manually moved or deleted files from your c-drive, you need to either restore them or try a clean re-install of the cc desktop app.

 

right now, don't do anything unless you can accurately restore the files you moved or deleted.  if you need to do anything else, what is it so you can get specific help and not make things worse than they are now.  (although you may have already caused enough problems that  you'll need to reinstall your os and then reinstall your adobe and other programs.)

 

if you need help moving the programs installed by the cc app, 

 

1. uninstall the adobe programs that you want to move (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)

 

2. open the cc application, click file>preferences>apps>and change the install location (to a non-root folder on a local hard drive).

 

3. install the programs you wanted to move.

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