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terryo2967525
terryo2967525
Participant
March 13, 2018
Question

Error copying file: http:NotFound (404)

  • March 13, 2018
  • 1 reply
  • 316 views

File sync reports unable to sync several files about every 15 to 30 seconds. Part of the the relevant error data from the log file for one of the files reads as follows.

<error path="/00_Essential_Guide_to/EG_GUM/R726506MSEssentialGuideCh26/ThinkstockPhotos-875866426.psd" description="Error copying file: http:NotFound (404) . . .  type="server_err" code="none" isfilelocal="false"

Not sure how to stop this annoying messages short of turning of sync.

This topic has been closed for replies.

1 reply

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
March 13, 2018

Moving to File Hosting, Syncing, and Collaboration​

terryo2967525
terryo2967525Author
Participant
March 15, 2018

This issue has shifted from annoying to complete failure. The sync process cannot get past the files it cannot sync. So updates are not happening.

I have uninstalled and reinstalled CC app to no avail. All the other collaborators have plenty of space available, so it isn't that issue. It appears to be a server error of some kind.

Meanwhile, I have shifted my project over to Google Drive because I cannot rely on CC and I am under a tight deadline.

This may be my fault. I used the mac terminal command-line (sed) to rename a batch of files sitting in my creative cloud folder. This issue showed up then. Of course, just because the errors started after I issued the command does not prove causation.

I have log files saved off. Someone tell me what to do with them so that I can get syncl moving again.

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