Skip to main content
D
dwivnr
Participant
February 20, 2024
Answered

ERROR Creative Cloud Libraries

  • February 20, 2024
  • 1 reply
  • 1468 views

hello everyone, why i can't load libraries in my creative cloud. it say "Oops page not Found. library syncing is paused....." and i press resume button but nothing happen.

 

    This topic has been closed for replies.
    Correct answer kglad
    first, update your os and then restart your computer. 
     
    if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)
     
    if that fails proceed to the following steps: 
     
     
    1. quit all Adobe related products
    2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
    3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
    4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 
    5.  
    *
    WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
    MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 20, 2024
    first, update your os and then restart your computer. 
     
    if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)
     
    if that fails proceed to the following steps: 
     
     
    1. quit all Adobe related products
    2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
    3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
    4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html 
    5.  
    *
    WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
    MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices