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Participant
October 18, 2021
Question

Error de sincronización de archivos

  • October 18, 2021
  • 1 reply
  • 522 views

Hace varios días que no estoy pudiendo sincronizar archivos en una de mis computadoras. Me sale el cartel que dejo adjunto. Ya probé todas las soluciones posibles que me ofrecieron en soporte y ninguna me soluciona el problema. Quisiera saber si hay algún modo de solucionar esto sin tener que desinstalar todos los programas y el Adobe Creative Cloud desktop.

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1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
October 18, 2021

Mpcatini, you can use the steps listed in https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html to fix most sync errors.  If you click on the link do you receive, in the error message, do you receive a specific error, Mpcatini?

mpcatiniAuthor
Participant
October 18, 2021
Hi! The link goes to the page you've shared. I've already try to follow
those steps but I can't fix the problem.
Jeffrey_A_Wright
Community Manager
Community Manager
October 19, 2021

I am sorry to hear that, Mpcatini. Please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so that direct assistance can be provided to resolve any sync errors.