Error en almacenamiento de la nuevo

6 replies
847 views
Translate

Saludos en mi cuenta mi almacenamiento fue eliminado pero al borrar todo lo que tenia en la nube sigue apareciendo que tengo 25,3 GB utilizado.

Que se procede alli ya que no veo ningun archivo en la nube y no tengo nada en mi papelera que se tiene que hacer ya que deseo hacer una nueva carga de documentos pero no quiero hacerlo hasta que este limpio completamente

This topic is closed to new replies. Start a new post to keep the conversation going.

Tarun Saini

Community Manager

Hi there,

We're sorry to hear about your difficulties. Please check the following locations mentioned in this article to check if there are any files stored there: https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

Also, please ensure that your deleted files aren't using valuable storage by deleting them permanently. You may check this article for more info: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

Let us know how if it helps.

Regards,

Tarun

Translate

Angello.CarrilloAuthor

Participant

Thanks, everything has been deleted but now I am down to 22.7 GB, I don't know why if I have nothing in Lightroom, Acrobat and in my files. For me it is a bug. how can i scale this with adobe support

Translate

John T Smith

Community Expert

This is a public forum with "some" Adobe staff participation, use the link below to make a report or request
-The Adobe employees who read here are support staff, not the programmers who make changes
-for Video & Audio & Animator programs https://adobe-video.uservoice.com/
-for PPro https://adobe-video.uservoice.com/forums/911233-premiere-pro
-https://www.adobe.com/products/wishform.html for everything else

Translate

John T Smith

Community Expert

https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html may help

Translate

Angello.CarrilloAuthor

Participant

Hello, everything has been deleted but now I am down to 22.7 GB, I don't know why if I have nothing in Lightroom, Acrobat and in my files. For me it is a bug. how can i scale this with adobe support

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.