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maisapd
December 15, 2025
Answered

ERROR INSTALACIÓN CREATIVE CLOUD

  • December 15, 2025
  • 1 reply
  • 69 views

Hola comunidad.

 

Hoy compré el plan de Adobe Creative Cloud y en el banco me sale reflejado que se hizo la compra. Cuando descargo los programas para instalarlos en el ordenador me sale error 206. Llevo cinco horas probando de todo para arreglar el error y poder instalar y nada sirve, he quitado el antivirus, el firewall, he limpiado con el cleaner tool, he hecho de todo y nada. He intentado ejecutarlo como administrador y nada. No puedo acceder a la ayuda de soporte técnico porque encima me sale que no tengo ningún plan activo cuando en la web APARECE QUE SI, y el pago se realizó correctamente.

 

Estoy desesperada, no he podido instalar nada, no sé qué hacer.

Correct answer kglad
  1. follow all the steps on these pages to delete certificates and credentials: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html . I had a lot of "Adobe..." credentials to remove in the Credential Manager.
  2. Close all Adobe related processes in Task Manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
  3. Rename SLstore to SLstore.old at following location C:\ProgramData\Adobe
  4. Rename SLcache to SLcache.old and OOBE to OOBE.old at following location C:\Program Files (x86)\Common Files\Adobe
  5. Rename OOBE to OOBE.old at following location C:\Users\yschi\AppData\Local\Adobe
  6. Navigate to C:\Windows\System32\drivers\etc and open hosts file using Notepad. If you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any Adobe entry. If there is no Adobe entry leave the hosts file as it is.
  7. Download the alternative direct installer from to get the latest version of Creative Cloud Desktop https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html
  8. Launch Creative Cloud Desktop App and sign in.

 

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 15, 2025
  1. follow all the steps on these pages to delete certificates and credentials: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html . I had a lot of "Adobe..." credentials to remove in the Credential Manager.
  2. Close all Adobe related processes in Task Manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
  3. Rename SLstore to SLstore.old at following location C:\ProgramData\Adobe
  4. Rename SLcache to SLcache.old and OOBE to OOBE.old at following location C:\Program Files (x86)\Common Files\Adobe
  5. Rename OOBE to OOBE.old at following location C:\Users\yschi\AppData\Local\Adobe
  6. Navigate to C:\Windows\System32\drivers\etc and open hosts file using Notepad. If you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any Adobe entry. If there is no Adobe entry leave the hosts file as it is.
  7. Download the alternative direct installer from to get the latest version of Creative Cloud Desktop https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html
  8. Launch Creative Cloud Desktop App and sign in.

 

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