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Participating Frequently
Feb 13, 2023 7:31 PM UTC
Question

Error launching adobe applications, Mac M1

Hello everyone. I haven't used adobe applications for a while. On Saturday I needed to use Lightroom, but to start the program I needed to log in, I did, but it would not allow me to use Lightroom. The Creative Cloud app was not responding, so I decided to uninstall everything Adobe related.

When I tried to reinstall Creative Cloud I got this message "The installer cannot download Lightroom because Adobe's servers cannot be accessed. Check Adobe's status page for an interruption and try the installation again later (Error code: 206)."

I already followed the guide provided by Adobe, checked on forums, but still can't fix the error.

Can someone please help me?

 

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11 replies

jane-e
Community Expert
Community Expert
Feb 13, 2023 7:43 PM UTC

@Julian Antoni28388993d6is wrote:

 On Saturday I needed to use Lightroom, but to start the program I needed to log in, I did, but it would not allow me to use Lightroom. The Creative Cloud app was not responding, so I decided to uninstall everything Adobe related.

 




Today is Monday. Did the issue with Adobe's servers resolve itself over the past two days or do you still need help?

 

Jane

 

EDIT: kglad's post came in 19 seconds before mine.

 

 

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Participating Frequently
Feb 13, 2023 9:29 PM UTC

It continues to present error to date. 😞

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kglad
Community Expert
Community Expert
Feb 13, 2023 7:43 PM UTC

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

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Participating Frequently
Feb 13, 2023 9:28 PM UTC

Safari works correctly, but I tried with Edge and Chrome and Brave (previously choosing them as default browsers) and it keeps throwing the same error (206).

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kglad
Community Expert
Community Expert
Feb 13, 2023 9:34 PM UTC

what works correctly with safari, and not with edge, chrome and brave? logging in?

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