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Participating Frequently
February 13, 2023
Question

Error launching adobe applications, Mac M1

  • February 13, 2023
  • 2 replies
  • 1796 views

Hello everyone. I haven't used adobe applications for a while. On Saturday I needed to use Lightroom, but to start the program I needed to log in, I did, but it would not allow me to use Lightroom. The Creative Cloud app was not responding, so I decided to uninstall everything Adobe related.

When I tried to reinstall Creative Cloud I got this message "The installer cannot download Lightroom because Adobe's servers cannot be accessed. Check Adobe's status page for an interruption and try the installation again later (Error code: 206)."

I already followed the guide provided by Adobe, checked on forums, but still can't fix the error.

Can someone please help me?

 

This topic has been closed for replies.

2 replies

jane-e
Community Expert
Community Expert
February 13, 2023

@Julian Antoni28388993d6is wrote:

 On Saturday I needed to use Lightroom, but to start the program I needed to log in, I did, but it would not allow me to use Lightroom. The Creative Cloud app was not responding, so I decided to uninstall everything Adobe related.

 




Today is Monday. Did the issue with Adobe's servers resolve itself over the past two days or do you still need help?

 

Jane

 

EDIT: kglad's post came in 19 seconds before mine.

 

 

Participating Frequently
February 13, 2023

It continues to present error to date. 😞

kglad
Community Expert
Community Expert
February 13, 2023

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

Participating Frequently
February 13, 2023

Safari works correctly, but I tried with Edge and Chrome and Brave (previously choosing them as default browsers) and it keeps throwing the same error (206).

kglad
Community Expert
Community Expert
February 13, 2023

what works correctly with safari, and not with edge, chrome and brave? logging in?