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Alex34152566mi0e
Participant
December 9, 2023
Question

Error library synchronization'Creative Cloud services are locked. Please check your firewall settin

  • December 9, 2023
  • 1 reply
  • 96 views

its german. my creative cloud doesnt sync with my pc folder i got this error message. i only have CC & PS installed on my pc.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 9, 2023
first, update your os and then restart your computer. 
 
if that fails, and you have a mac, grant disc access to your cc desktop app - system preferences > security & privacy > privacy > full disk access > cc desktop app (in the midst of this step if you see an alert about granting cc libraries disk access, allow it and you're dont)
 
if that fails proceed to the following steps: 
 
  1. quit all Adobe related products
  2. kill all the CCLibraries processes in task manager (win)/activity montor (mac).
  3. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location*
  4. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html  
 
 
*
WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions 
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