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Participant
April 14, 2021
Question

error loading creative cloud and all apps

  • April 14, 2021
  • 1 reply
  • 478 views

I've tried pretty much everything to try and get creative cloud and premiere pro specifically to work on my laptop (Macbook Pro OS version 11.2.3) including deleting hidden files, updating, uninstalling & reinstalling... For a while whenever i tried to open either app they got stuck in a continual loop of asking me to sign in but now it refuses to work all together.

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1 reply

kglad
Community Expert
Community Expert
April 14, 2021

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os

restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials