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ovinovre
Participating Frequently
June 2, 2022
Question

Error message 507

  • June 2, 2022
  • 2 replies
  • 667 views

I constantly get the error message 507 when updating the Creative Cloud app on my Windows PC. Nevertheless all my installed Adobe programs are updated each time. My version of Creative Cloud app is 5.7.1.1, and the program tells me it will always be updated.

Any explanations? Am I missing something? Is 5.7.1.1 the latest version?

 

Øivind Øvrebotten

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2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 2, 2022

Try resetting the CC App:
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    O
    ovinovreAuthor
    Participating Frequently
    June 14, 2022
    Weird things are happening on my PCs now. I have suddenly lost the
    registration of Lightroom Classic and Lightroom in Creative Cloud on
    both PCs, but the programs work. If I try to check for updates in LCC
    (11.3.1 Release) I am redirected to Creative Cloud, but there the
    programs have disappeared and I am offered to install them! Shall I
    accept that and nothing will be lost, or is it best to uninstall CC and
    then reinstall it? In Adobe's home page I am adviced not to do that.
    Resetting CC by ctr-alt-R did not work.


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    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    June 2, 2022

    Please take a look here: https://helpx.adobe.com/ca/download-install/kb/fix-error-code-507.html

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    O
    ovinovreAuthor
    Participating Frequently
    June 2, 2022

    I have read the page you refer to. I do not understand that any volumes are missing. All installed Adobe programs work as they are supposed to. And all updatings work as well, except the updating of Creative Cloud itself. So maybe I should not worry. Is 5.7.1.1 the newest version of the Creative Cloud program?

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