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smokie1234
Participant
April 9, 2017
Question

Error message: Cannot back up to Creative cloud

  • April 9, 2017
  • 2 replies
  • 425 views

I have been from time to time getting "cannot back up to Creative cloud" with no reason why.  I have searched and searched and cannot find out why.  I have starting backing up to iCloud as it works every time.  The links to art etc., in the Creative Cloud, work fine, just not the main file, sometimes it does and others it doesn't.  If I rename it then it seems to go, but I can't do this all the time or I will have so many duplicate files to search.

Does anyone know why and or how to fix this?

Ron

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2 replies

David__B
Adobe Employee
David__B
Adobe Employee
April 18, 2017

Hi Ron,

Sorry to hear about your difficulties. What are you attempting to backup when this error occurs? What program is creating the main file you make reference to? Would it be possible to capture a most a screen shot of the error next time it happens?

Thanks,

- Dave

wrensauer
Community Manager
wrensauerCommunity Manager
Community Manager
April 17, 2017

Moving to Adobe Creative Cloud

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