Error message: Creative Cloud Libraries will not load in Adobe Illustrator or InDesign

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Creative Cloud libraries will not load. I tried shutting down, restarting CC, threw the Cache away, and they libraries will not load. Could it be a local server issue?

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Tarun SainiCorrect answer

Community Manager

Hi Patricia,

We are sorry to hear about your difficulties. Please ensure that File Sync is turned on in both Illustrator or Indesign & in the Creative Cloud app. Please check if you're signed in with your Adobe ID or not from the help menu. Are you able to use CC Library on different Adobe applications?

Did you try signing out and then signing back again from both the apps to check if that makes any difference? Also, could you please check if, you're able to see libraries online at https://assets.adobe.com/

We're here to help, just need some info.

Regards,

Tarun

Tarun Saini

Correct answer

Community Manager

Hi Patricia,

We are sorry to hear about your difficulties. Please ensure that File Sync is turned on in both Illustrator or Indesign & in the Creative Cloud app. Please check if you're signed in with your Adobe ID or not from the help menu. Are you able to use CC Library on different Adobe applications?

Did you try signing out and then signing back again from both the apps to check if that makes any difference? Also, could you please check if, you're able to see libraries online at https://assets.adobe.com/

We're here to help, just need some info.

Regards,

Tarun

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PatriciaGDAuthor

Participating Frequently

Hello Tarun,

Thank you for the guidance. I now have my libraries back!

Have a good day!

Regards,

Patricia

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Tarun Saini

Community Manager

Thanks for your response. We're glad that your libraries are back. Please feel free to reach out to us when you see any doubts while using the application.

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