Skip to main content
P
PatriciaGD
Participating Frequently
April 26, 2022
Answered

Error message: Creative Cloud Libraries will not load in Adobe Illustrator or InDesign

  • April 26, 2022
  • 1 reply
  • 513 views

Creative Cloud libraries will not load. I tried shutting down, restarting CC, threw the Cache away, and they libraries will not load. Could it be a local server issue?

This topic has been closed for replies.
Correct answer Tarun Saini

Hi Patricia,

 

We are sorry to hear about your difficulties. Please ensure that File Sync is turned on in both Illustrator or Indesign & in the Creative Cloud app. Please check if you're signed in with your Adobe ID or not from the help menu. Are you able to use CC Library on different Adobe applications?

 

Did you try signing out and then signing back again from both the apps to check if that makes any difference? Also, could you please check if, you're able to see libraries online at https://assets.adobe.com/

 

We're here to help, just need some info.

 

Regards,

Tarun

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity ManagerCorrect answer
Community Manager
April 27, 2022

Hi Patricia,

 

We are sorry to hear about your difficulties. Please ensure that File Sync is turned on in both Illustrator or Indesign & in the Creative Cloud app. Please check if you're signed in with your Adobe ID or not from the help menu. Are you able to use CC Library on different Adobe applications?

 

Did you try signing out and then signing back again from both the apps to check if that makes any difference? Also, could you please check if, you're able to see libraries online at https://assets.adobe.com/

 

We're here to help, just need some info.

 

Regards,

Tarun

P
PatriciaGDAuthor
Participating Frequently
April 27, 2022

Hello Tarun,

Thank you for the guidance. I now have my libraries back! 

Have a good day!

 

Regards,

Patricia

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
April 27, 2022

Thanks for your response. We're glad that your libraries are back. Please feel free to reach out to us when you see any doubts while using the application.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices