Error message in Student File Transfer

Forum|Forum|10 months ago
April 4, 2025
3 replies
293 views

Hi, I am trying to transfer my files from my school student account to a personal account using the Student File Transfer. However, I keep encountering an error message when transferring my files.

I delete history caches and restart my computer, but the same message occurs.

May I ask how to solve this issue? Thanks.

How to

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Community Expert

and make sure you're using an updated non-opera browser

jane-e

Community Expert

@JOVITA TAN KA30233511v7sa

What happens when you click the "Learn More" button? Can you post the URL?

Are you following these steps to transfer the files?

https://helpx.adobe.com/enterprise/using/migrate-student-assets.html

Jane

J

JOVITA TAN KA30233511v7saAuthor

Participant

Hi, this link appears: https://helpx.adobe.com/sg/enterprise/kb/transfer-assets.html

To answer your question, I did follow the steps from the student file transfer URL, but I cannot seem to continue from step 4 onwards as I keep landing on this page after signing into both my student and personal account for the migration tool.

Would it work if I share the files from my school account to my personal account instead? So that when I lose access to my student account after graduation, can I still access these files using my personal account?

Thanks,

Jovita

kglad

Community Expert

that's what you should be doing.

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