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Jayne Cunningham
Participant
November 30, 2016
Answered

error messages while trying to save to the cloud

  • November 30, 2016
  • 2 replies
  • 564 views

Hi I am a new student user.

i am unable to upload my work to the creative cloud. i either get an error message stating the file is damaged or that the file is locked.... ant ideas how to correct this.

p.s i am a total tech numpty, so minimum tech language please.

This topic has been closed for replies.
Correct answer Ussnorway7605025

jaynec15302268 wrote:

Explain a bit more please.

look at my screenshot... to the right of the sync (hylighted in red) is a pause icon so if you have this issue (wifi is more likly) and your CC app is syncing then pause it and try the upload | download again.

2 replies

Kanikas
Legend
December 1, 2016
Ussnorway7605025
Legend
November 30, 2016

is your Adobe CC running in the background?

is it sync files while you try to download | upload?

Jayne Cunningham
Participant
November 30, 2016

Ooo it could be ? Explain a bit more please.

Sent from my iPhone

Ussnorway7605025
Ussnorway7605025Correct answer
Legend
December 2, 2016

jaynec15302268 wrote:

Explain a bit more please.

look at my screenshot... to the right of the sync (hylighted in red) is a pause icon so if you have this issue (wifi is more likly) and your CC app is syncing then pause it and try the upload | download again.