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EmptyPage10009963
Participant
August 8, 2013
Question

Error "Unable to connect to the creative cloud."

  • August 8, 2013
  • 1 reply
  • 1381 views

I just got the email saying that my File Sync has been turned on but my desktop (tray) app says "Unable to connect to the creative cloud." Do I need to redo something?

This topic has been closed for replies.

1 reply

M
Manish-Sharma
Inspiring
August 8, 2013

Hi Emptypage,

I have branched the discussion to avoid confusion.

Please let us know what is the operating system you are working on?

Did you start getting the error message after the updating Creative Cloud ?

E
EmptyPage10009963Author
Participant
August 8, 2013

Windows 7 Pro 64bit

Got it both before and after.

Tried signing out and back in (both successful) but still no connection being reported even though the Launch Creative Cloud Website link works .

M
Manish-Sharma
Inspiring
August 8, 2013

Could you please share the screen shot of the error message ?

Please refer the doc to share the image on forums :-

http://forums.adobe.com/docs/DOC-2324

Thanks,

Manish Sharma

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