Error: "unable to sync "state.tif" due to server error - what to do?

Forum|Forum|10 years ago
June 15, 2015
2 replies
808 views

I have no files uploaded to the cloud.

This file can be deleted if I can find it - It does not seem to exist, though the server says it does.

I have archive permanently deleted it - but the issue persists.

If I can provide better details please advise what you need to help you help me.

I am using a MacBook Air Mid 2013 current latest OSX.

Any ideas please, with thanks in advance?

This topic has been closed for replies.

wharress

Community Manager

Hi Anthony,

Are you saying your Creative Cloud folder is empty? your website account is empty, your website archive is empty and your still seeing a sync error for 1 file?. I have your log files but if you could provide me with this information so I can investigate further for you.

Thanks

Warner

S

sevenhAuthor

Known Participant

Hi Warner,

let me see:

Are you saying your Creative Cloud folder is empty? YES - that being the local folder on my computer I presume, it is indeed empty.
your website account is empty, YES not really sure what that is “website account” , but I have nothing uploaded to the Adobe spaces anywhere.
your website archive is empty YES ditto the above - I did one time only “archive” this file and then “permanently delete” it .
The “hot keys” don’t seem to respond e.g. ctrl-shift-click on the “view on web” link(s).
and your still seeing a sync error for 1 file? YES it’s called “state.tif” about 20mb and was a test file originally a bank statement (hence “state”
Thanks for your reply.
Anthony

>