Errors and Failures Downloading Files from Abobe Cloud to Local Drive

Question

Hi,

So our developer was using a Personal Account of Creative Cloud that was connected to his work email address. We bought him a corporate subscription of Creative Cloud using the same work email address. We cancelled the payment for the personal account. However, now he cannot download his files from Adobe Cloud to local storage. He will get one of 2 different errors, both attached.

I thought I read somewhere that you get 30 days of access to your files once you canacel a subscription. Is this not the case? Or do we need to pay for another month of the Personal account to get our files?

Please advise.

Cheers

IanPW63 · Accepted Answer

there are a number of reasons for a failed download. the only ones that are "fixable" once a subscription ends is to try a different browser and to wait and retry.

Hi,

In the end, we figured out that you can still open these Photoshop files in the web version of PS in the cancelled subscription. You cannot edit them, but there is a Download button, and downloading the stubborn files that way works. So we are good.

Thanks for your insights and assistance.

kglad · Answer

https://helpx.adobe.com/enterprise/kb/transfer-assets.html?linkId=100000252571375

What happens to my existing files?
You can continue to access your Creative Cloud files on your computer and the Creative Cloud website, subject to a 2-GB cloud storage limit. If you’re over the 2-GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage.

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