every file from my creative account have gone has any one experienced this

This won't help the original person with lost files, but For anyone else reading this...
You should always have a local copy of all files, including account information
Make a text file with your account information and copy it + files to an external device
If you don't have space on your computer drive use an external drive for files
A USB flash drive to keep in a safe place

use a browser. there are several tabs and link to check:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com