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T
TiagoRocha
Inspiring
May 11, 2022
Question

Exporting library elements when Creative Cloud is offline

  • May 11, 2022
  • 1 reply
  • 1286 views

At the moment the only Adobe product I'm using is Photoshop. I use another program for vector work.

If I have certain elements inside my libraries in Photoshop, but Creative Cloud is offline, because I have no internet connection, how can I export those elements directly from Photoshop or from Finder so I can use inside the vector program, for example, an svg icon?

 

I'm having troubles with Creative Cloud not showing my Libraries, sometimes, so I would like to know rely on it 100%.

 

Any tips?

This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
May 12, 2022

Hi there,

 

We're sorry to hear about your difficulties with Creative Cloud not showing the libraries. Would you mind telling us the version of the operating system and the Creative Cloud you're on? Please go to the Creative Cloud Desktop Application > Help > About Creative Cloud and share the complete info with us in the form of a screenshot? are you getting any error messages? Is it possible if you can share the screenshot of the Creative Cloud app when you see the error? Since when have you been seeing this issue?

 

Try to reset the Creative Cloud Desktop Application & make sure it's in the foreground, then press:

 

  1. Win: Ctrl + Alt + R.
  2. Mac: Cmd + Opt + R.

 

We're here to help, just need some info.

 

Regards,

Tarun

T
TiagoRochaAuthor
Inspiring
May 12, 2022

Hi @Tarun Saini 

 

Thank you for your reply.

I just did what you suggested (reset).

When I face that problem, there are no error messages. It just doesn't load the libraries and the panel remains empty. Sometimes restarting fixes it, sometimes it doesn't.

Here are the screenshots:

 

So my question still remains:

Is it possible to use CC offline? If so, then I assume the libraries are somehow saved somewhere on my computer? Any tip on how to access them, should the Creative Cloud app doesn't show them?

 

Thank you

 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
May 12, 2022

Thanks for your response.

 

Creative Cloud libraries are stored on your local file system in the standard location for application data. We do not provide a way for users to choose a different location. On mac this is the location "/Library/Application Support/Adobe", on windows, the location is something like "C:\Users\<username>AppData\Roaming\Adobe". Please be careful not to tamper with these files in any way.

 

You may check this link & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html#:~:text=Delete%20the%20Creative%20Cloud%20Libraries,you%20received%20the%20Libraries%20error.

 

Regards,

Tarun

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