Participant

Answered

Extract can't download assets

Forum|Forum|11 years ago
November 13, 2014
3 replies
2117 views

Whenever I choose to download an asset it says:

"Extracting asset. Look for it in the Assets tab."

Even after waiting and trying for multiple hours no files appear in the Assets tab.

Does anybody else have this problem or know how to resolve it?

This topic has been closed for replies.

Correct answer David__B

Hai Adobe Team,

Any update on this?

Thanks.

Hi Fhandayani,

I think its fixed now. I tried myself and it was working for me. Could you try too and let me know if you're still seeing the issue?

Thanks,

- Dave

J

josephr19774008

Inspiring

I have a quick question about this. I'm able to extract assets, but the people I collaborate with can not. Is there a reason why they can not? They get an error message "Error extracting asset.". Thanks for your help!

J

josephr19774008

Inspiring

I figured it out. Thanks!

L

LookingForSomeAnswersAuthor

Participant

Still haven't found a solution, I'd like to be able to download my extracted assets.

Jeffrey_A_Wright

Legend

LookingforSomeAnswers if you utilize the web interface at https://assets.adobe.com/files are you able to download the files successfully?

L

LookingForSomeAnswersAuthor

Participant

No, the files aren't there either.

Mylenium

Legend

What assets? For what program? On what system? You need to be much more specific.

Mylenium

L

LookingForSomeAnswersAuthor

Participant

http://assets.adobe.com

Used to be called Parfait.

I thought this would be the right place since the title says "Adobe Create Cloud".

I'm running OS X 10.9.5

Jeffrey_A_Wright

Legend

Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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