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a_flaster
Participant
July 15, 2015
Answered

"Failed to sync: foo.tmp"

  • July 15, 2015
  • 1 reply
  • 1206 views

Often after saving I get a pop up message stating "failed to sync ###.tmp file". Now since I know what the .tmp files are, I assume those working on the Creative Cloud sync do as well. Consequently I fail to understand why they have not excluded these files from sync. These are temporary files created by photoshop and should never be synced!

The lack of attention to detail in these products has become astounding.

This topic has been closed for replies.
Correct answer AadeshSingh

Hi a_flaster‌,

Please refer to this KB doc. Error: "Unable to sync files".

Open the CC desktop app, navigate to the Gear icon -> Preferences->Creative Cloud -> File -> Turn off Sync & Then turn On again.

Let me know if it works.

Regards,

Aadesh

1 reply

AadeshSingh
Community Manager
AadeshSinghCommunity ManagerCorrect answer
Community Manager
July 15, 2015

Hi a_flaster‌,

Please refer to this KB doc. Error: "Unable to sync files".

Open the CC desktop app, navigate to the Gear icon -> Preferences->Creative Cloud -> File -> Turn off Sync & Then turn On again.

Let me know if it works.

Regards,

Aadesh

A
a_flasterAuthor
Participant
July 15, 2015

I will give that a go but nothing in the article link you posted is relevant here. I am not creating these files and therefore have no influence over the naming convention. CC should not be trying to sync the temp files that photoshop creates.

AadeshSingh
Community Manager
AadeshSinghCommunity Manager
Community Manager
July 15, 2015

Hey a_flaster,

Please try the above mentioned step and also let me know that have you made any changes in the location of the sync folder?

Regards,

Aadesh

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