failure to sync simple file names

Hi:

Are you uploading files from file sync by creating files in the Creative Cloud Files Folder? or are you uploading from website https://assets.adobe.com/files?  We need logs to understand your issue and please use the log collector tool  https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.?

Please provide the information as below in the email as well:

• Adobe ID:
• Forum post link:
• Specific file or folder names that are affected:
• Are you using Creative Cloud collaboration:
• How many computers you use with Creative Cloud:
• What Operating systems are you using:
• Creative Cloud Desktop Version:
• Type of internet connectivity (Ethernet/WiFi):
• Using a proxy (Y/N):
• Firewall (None/Corporate/Local):
• Timezone of your computer:

Thanks.

Lin

Discussion successfully moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration