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Sergei63
Participant
June 12, 2014
Question

False storage space.

  • June 12, 2014
  • 2 replies
  • 578 views

Can some one help me with this issue?


For no reason, my storage when up to the roof two days ago. I tried transferring some files to my computer, reinstalling the Creative Cloud client in my Mac, and still the same.

I have been using this service for more than 2 years, and this is the first time happen to me. I am pretty sure my folder contain less than 13 GB, at least 7 GB away from max my storage in the Cloud. The CC client said that I am using 17.2 GB

HELP!!

This topic has been closed for replies.

2 replies

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
July 22, 2014

@Sergei63 - You do have a large number of items in the Archive at https://creative.adobe.com/archive.

When you delete or move items from the Creative Cloud Files folder on your computer the items are placed in the Archive. Think of the Recycle Bin on Windows or the Trash on Mac OS X. From the Archive you have the choice to Restore or Permanently Delete the items.

B
Community Manager
Ben MordueCommunity Manager
Community Manager
July 22, 2014

Hi Sergei63,

If you visit the website at https://creative.adobe.com/files, can you see any files in your Archive? Those files count against your storage quota, but they will not be synced to your desktop. You can free storage quota by permanently deleting files in your Archive.

Kind regards,

Ben

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