Skip to main content
I
Isbuwol
Participant
March 23, 2023
Question

Fees with no warning

  • March 23, 2023
  • 1 reply
  • 259 views

I just noticed some charges on my credit card from "adobe photography plan" that I was completely unaware of. The charges are all monthly from december until march (now). I had purchased the photography annual plan last March. I immediately tried to cancel this "subscription" that I dont ever remember renewing and I found out I cant or I have to pay 68 extra euros! 

I havent even used all these apps for at least 6 months

I don't know whats happening i need help please on what to do to fix this!!

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 23, 2023

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 23, 2023

renewal is automatic, and you may not have noticed that, you agreed to it when starting your trial and failing to cancel during the trial period.

I
IsbuwolAuthor
Participant
March 23, 2023

So what should i do, pay that extra 68€ as well? I actually feel tricked, I never even got a notice about my subscription being renewed or something let alone having to pay this crazy fee when i want to cancel!

I feel terribly disappointed and i dont think I will ever come back to adobe as a costumer ever again. 

What kind of serious business treats costumers like that? 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices