Skip to main content
steph75
Participant
Apr 13, 2020 12:36 PM UTC
Question

fenetre d acceuil et nouveau document noire

bonjour, j ai un souci TOUTES les application adobe que j utilise (premiere, indesign, illustrator, photoshop) on un ecran noir et completement vide quand j essais de cree un nouveau document ou nouveau projet.

je suis sous windows 10 edition familliale

 

merci pour votre aide

This topic is closed to new replies. Start a new post to keep the conversation going.

5 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Apr 13, 2020 1:44 PM UTC

insert a screenshot showing the problem.

Translate
steph75Author
Participant
Apr 13, 2020 2:05 PM UTC

voila

 

Translate
kglad
Community Expert
kgladCommunity Expert
Community Expert
Apr 13, 2020 2:11 PM UTC

first try, resetting the cc app. to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

 

restart your computer and then try opening a new document in one of the problematic programs.

if that fails, reset your program preferences -

illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
photoshop: https://forums.adobe.com/thread/375776
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

if that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices