File and Font Sync

Forum|Forum|12 years ago
November 22, 2013
5 replies
1171 views

A day ago, my file and font sync in the Creative Cloud desktop app stoped functioning on two seperate computers saying "file and font syncing is off." I've turned it back on several times, only to have it turn itself off monments later.

I am running OS X 10.9

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rogueNoodle

Participant

I'm having this issue as well - started about a week or two ago. I don't use the file sync often since I've had more problems with it than it's worth, but I would like to have access to TypeKit font syncing. I followed the steps listed by aaronquigley, but unfortunately have not had any luck getting it up and running again.

The problem only occurs on my Mac (10.8.5) - everything seems to work fine on my Windows 7 machine...

Kh�rt Williams

Inspiring

I have not been able to get File sync enabled on OS X 10.9. The window says "Coming Soon". WTF!

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slflightpath

Participant

This feature is preview/beta mode. You need to sign up for 'early access'. https://creative.adobe.com/earlyaccess

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agile_EssenceB82A

Participant

Having the same issue. I run CC on both my iMac and MacBook Pro - issue is only happening on my iMac.

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agile_EssenceB82A

Participant

I was able to solve this issue. Here are the steps I took:

Turn file and type syncing off
Logout of Creative Cloud Desktop app
Quit and relaunce the CC Desktop app
Sign back in
Turn file and fony syncing back on.

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slflightpath

Participant

The only way I got things working was to clear all the files in my Creative Cloud directory local AND in the cloud. This meant logging and removing/archiving files Adobe had storied cloud side. Chalking up to corrupt file or bad file name.

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Ptauly

Participant

Same for me. Started about a week ago. It tries 3 times with a quick flash of "Unable to Sync" inbetween each attempt & then turns itself off.

Windows 7 64

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slflightpath

Participant

Same thing has happenned to me.