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35knights
Participant
April 9, 2015
Question

File collaboration not working

  • April 9, 2015
  • 2 replies
  • 698 views

This is still an issue for me and has been for over a week. Latest Safari and the latest Chrome, different emails, they all produce the same result for me.

Sounds like the same issue that @Quaetapo8060347 reported.

Mac OS X 10.10.3

    This topic has been closed for replies.

    2 replies

    3
    35knightsAuthor
    Participant
    June 19, 2015

    File Collaboration is still broken, even after the Adobe CC 2015 updates. Although, the error that used to make that clear no longer displays; it just fails and doesn't tell you.

    Ken G. Rice
    Community Manager
    Ken G. RiceCommunity Manager
    Community Manager
    September 29, 2015

    Just received word that the issue should now be fixed.

    The problem was with handling collaborations with a folder containing many subfolders and files - 2860 subfolders and 26254 files.

    3
    35knightsAuthor
    Participant
    April 9, 2015

    I realized a difference, I get this error when trying to collaborate files, not libraries. Not sure if I should start a new discussion for this now.

    Ken G. Rice
    Community Manager
    Ken G. RiceCommunity Manager
    Community Manager
    April 10, 2015

    I have forked the discussion (from Library collaboration not working to a new forum thread and updated the topic to File collaboration not working.

    Two things to try:

    • Clear the browser cache and cookies and see if the error goes away.
    • Open the browser's Developer Tools and go to the Network tab. Do you see any 4xx or 5xx errors (usually the call will be colored red).
    3
    35knightsAuthor
    Participant
    April 10, 2015

    Hi Ken,

    Thanks for your help.

    Clearing cache and cookies didn't resolve the issue.

    Here is the item that comes up in the developer tools network tab when the error displays.

    Terms & ConditionsAccessibility statement
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