Skip to main content
Inspiring
March 2, 2016
Answered

File disappeared after restoring from archive

  • March 2, 2016
  • 1 reply
  • 587 views

Hi, I was looking for some premiere pro that I found in the archive tabs on the cloud. I selected them, the clicked restore.. it says that they were restored successfully, but, they are no where to be found.. and those were the last 2 i really need.

any help, tip would be greatly appreciated.

thx

MP

This topic has been closed for replies.
Correct answer Leo Pixel Store

I had clearly stated in my post that they were GONE after clicking RESTORE... so no they are not there.

I was able to find them, by accident I must say.. I had a premiere 9 folder in the archive folder, and when I restored it, they miraculously appeared.. SO I'm assuming those were made before the 2015 major update and they were put under the 2014 version.

there should be a cleaner way to 1. let us know what is inside those archived folder in the assets and 2. indicate the path where they were restored to...

Regards,

Marc.

1 reply

Kanikas
Legend
March 2, 2016

Hi,

Could you please visit assets.adobe.com , and then check if you see the files in the archived folder , if yes kindly restore them again .

Let us know if that helps !!!

Leo Pixel StoreAuthorCorrect answer
Inspiring
March 2, 2016

I had clearly stated in my post that they were GONE after clicking RESTORE... so no they are not there.

I was able to find them, by accident I must say.. I had a premiere 9 folder in the archive folder, and when I restored it, they miraculously appeared.. SO I'm assuming those were made before the 2015 major update and they were put under the 2014 version.

there should be a cleaner way to 1. let us know what is inside those archived folder in the assets and 2. indicate the path where they were restored to...

Regards,

Marc.