Skip to main content
Participant
October 29, 2024
Question

file doesn't appear in cloud (windows)

  • October 29, 2024
  • 2 replies
  • 124 views

i saved an Illustrator file in the cloud on my laptop but it doesnt appear on my pc at work. how do i access the file?

 

Unfortunately my laptop is at home, and i don't have access to it.

This isn't the first time it's happened - last time i managed to find the file in my account online. But this time the file isn't there.

 

TIA

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
October 29, 2024

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

 

https://documentcloud.adobe.com

 

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

 

 

kglad
Community Expert
Community Expert
October 29, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">