File restore not working

Forum|Forum|10 years ago
May 19, 2015
3 replies
2358 views

Hi All

I accidentally overwrote an excell file in creative cloud folder. Now I'm trying to restore to the previous version and all seems to be fine. I click on restore and the message shows "Working... please wait a moment". I left it overnight and the message was still there and no restoration was made. Any ideas?

thanks in advance

File sync

This topic has been closed for replies.

S

srdjanm

Participant

I am having the same problem with small js file (230kb)...

Restore takes forever while "Working... please wait a moment" message stays on the screen.

Is this issue fixed?

Ken G. Rice

Community Manager

@srdjanm - The problem that was fixed was if the file you were trying to restore was in a folder that had Collaboration enabled. Please let us know the name of the js file and we will investigate.

S

srdjanm

Participant

I don't think that folder has Collaboration enabled. File is called "ICC-20150528-1_edge.js" in ICC/Prototypes/ICC-v2/ folder.

Actually, I am trying to restore all files in the folder. Html, .an files are restoring w/o problems (so far...)

Thanks

P

Paddi

Participating Frequently

I am experiencing what seem to be similar symptoms. I'm trying to restore a previous version of an InDesign File. The restoration process hangs on the "Working...Please wait a moment" screen. When I refresh the page, it returns to the state it was before trying to restore.

I am viewing CC files in Firefox 38.0.1 on OSX 10.10.3, though the same thing happens on in IE on Win7 and other browser/OS combinations.