File saving error

Question

Hi, I am attempting to save a file so that it can be sent to other users but whenever I go to save it there is a file error. I have trying turning off the save online storage when saving files but I still cannot save it. I have the older version of the file but all of my work is on the new one. I was wondering if anyone can help. Thanks.

Nancy OShea · Answer

Which app & version?Which OS? Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one. Keep in mind that Catalina alone requires 4 GB of RAM and 12.5 GB of HD storage.  So you may need a good deal more memory than the stated min-requirements.https://helpx.adobe.com/creative-cloud/system-requirements.html Also see Creative Cloud Storage & Quotahttps://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded