File Sharing options no longer start Safari browser

Forum|Forum|10 years ago
December 3, 2015
3 replies
1507 views

I've just noticed that when I control click on a file in my "Creative Cloud Files" folder the red Adobe icon options appear but they no longer do anything.

The attached screen grab is what I'm seeing.

This makes a simple task more time consuming as I now have to rear up a browser manually and root out the file I'd like to send.

I'd be grateful if someone could suggest a solution to this.

Many thanks,

Carl

File sync

This topic has been closed for replies.

C

Carl DWAuthor

Inspiring

Can I explain this another way...

Prior to a few days ago I could control click on a file I’d uploaded in my “Creative Cloud Files” folder which would present the menu with the three red Adobe icons as per my original help request. I could then click on the icon next to “Share Link” and a Safari window would open allowing me to …. share that file.

I now get the icons as before but they don’t do anything at all when I click on them.

Does that make sense?

It’s like the icons aren’t connected to anything.

The method still works perfectly with DropBox, so I'm assuming it's an Adobe issue.

Any help would be appreciated.

wharress

Participating Frequently

Hi,

Thank you for bringing this issue to our attention. In order to further understand the behaviour you are experiencing, can you please provide the following details?

Adobe ID:

Forum nickname:
Forum post link:
Country:
Creative Cloud Desktop Version:
What Operating systems are you using:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Firewall (None/Corporate/Local):
Specific file or folder names that are affected:
Timezone of your computer:
How many computers you use with Creative Cloud:
Are you using Creative Cloud collaboration:

A detailed description of your issue:

Please send us your log files to enable us to better understand your issue. You can do this by installing and running the log collection tool following the instructions on this page: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Please email the logs to syncforum-communication@adobe.com

Thanks

Warner