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Bernd-J.15C3
Participant
Oct 6, 2020 4:19 PM UTC
Question

File sync

I have a problem with file sync, but there is no error message. Creative Cloud is working all the time, but there are only synced small files, not files over 5 MB. This problem was occuring about 4 weeks ago, before also big files up to several GB. Most new files are pictures of obout 5-10 MB.

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3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Oct 6, 2020 5:38 PM UTC

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

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Bernd-J.15C3Author
Participant
Oct 7, 2020 7:02 AM UTC

Thank you, but my problem is that there is no error message and I don't know, what I can do.

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Bernd-J.15C3Author
Participant
Oct 6, 2020 4:23 PM UTC

Is ther something like a protocol file whre I can see what is the problem?

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